TokyWoky is the creator of the “community chat”. Its solution allows visitors of an ecommerce website to advise each other directly when they have questions about the website or its products.
By letting their visitors interact, TokyWoky clients:
- create communities of ambassadors who answer customer questions 24/7
- get real-time insights about every conversion hold-ups on their website using TokyWoky’s customer discussions analysis tool.
After two years of existence, TokyWoky works with 100+ ecommerce leaders & brands in 6 countries (Sephora US, L’Oréal Paris, Carrefour, Mondelez, Lancôme, Leroy Merlin, Kiabi…).