zenloop is a feedback management platform which improves relationships between companies and customers, using the Net-Promoter-Score® (NPS) framework. zenloop's SaaS solution collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). All surveys are easy to reply and achieve high response rates of 30-50%. Our smart label technology analyzes the feedback and automatically identifies all relevant insights and trends. Companies can easily close the feedback loop with their customers and initiate internal processual improvements. zenloop improves relationships and enables customer centricity.